How You Get Information to Us
TELEPHONE: The phone lines in the office are available for you to call at any time and we are pleased to offer our families a voice mail feature on our lines which is monitored daily. Although much effort is made to have a “live person” answer the phone when you call, our office staff is typically most available to answer your phone calls “live” from 9 am until 6 pm except when all of camp enjoys lunch together between 12 and 1 pm. Our office staff is well-equipped to answer a variety of your questions or record detailed information and then direct your call to the appropriate person on our Leadership Team. Whether leaving a detailed message with the office staff or on our confidential voice mail please be assured that we will return your phone call within 24 hours. We will be using this time to gather information with regard to your question or concern to ensure that we are able to provide you with accurate information. For example, if you receive a letter from your camper that is upsetting (i.e. homesick, not eating, etc.) we will relay the information to the appropriate Tracker who will check in with your camper, their counsellors, and unit head in order to provide you with up to date and accurate information.
FAX: We know that nothing can compare to the value of a personal call, but often the written word is more effective in relaying information. If you have a need to get something to us in writing (i.e. itinerary for your travel plans during camp, updated health information) please use our fax service.
EMAIL: As with our telephone calls, we will respond to emails within a day. If your email is of an informational nature (i.e. “Attached is our travel itinerary for our summer holiday while the kids are at camp” or “What time are the busses arriving?”) then you can expect to receive a “confirmation of receipt” within 24 hours. If your email is a concern that requires follow up (i.e. “I just received a letter from my son that concerns me, please let me know that everything is ok”) then you can expect that it will be treated like a phone call and will warrant a phone call in return. We prefer to deal with camper concerns over the phone as it allows for open dialogue and efficient problem solving. Although we respond to every inquiry as soon as possible, you should be aware that we are not always able to reply immediately due to our commitment to the camp program and our campers. We hope you know how important it is to us for you to receive an appropriate response from the person best equipped to deal with your issue; therefore, you may receive a phone call from our office staff or a member of our Leadership Team. No matter who you speak to, please be aware that we will share information appropriately as a Team.
TRAVELLING PARENTS – If you are travelling, even just for the weekend, we ask that you please let our office know. In the event that we need to contact you (though we hope that we don’t!), we would like to have the right contact info, either for you or your emergency contact person. Please either email Steph or call our office at 1-888-254-4274.